FAQ
Frequently Asked Questions
Everything you need to know about booking, pricing, and what to expect from a Cedar & Sage clean.
General & Booking
How do I book my first cleaning?
Request a free quote online or by phone and we'll confirm your home size and preferred schedule. Most first appointments can be booked within a few days.
Do I need to be home during the visit?
Most clients aren't home. You can share a key, entry code, or lockbox details before your appointment, and access information is kept strictly confidential.
How do you handle access to my home?
Most clients leave a key or provide a door code. Your access details are held securely and shared only with the team assigned to your home.
Can I set up recurring appointments?
Yes. Weekly, biweekly, and monthly plans are available. Recurring clients receive priority scheduling and consistent team assignments, and you can pause or reschedule anytime with 48 hours' notice.
Pricing & Quotes
How is my quote determined?
Pricing is based on your home's size, current condition, and cleaning frequency. You'll receive a clear, itemized quote before your first visit - no hidden fees or day-of surprises.
Are there any hidden fees?
No. The price we quote is the price you pay. If your scope changes - extra rooms, deep-clean add-ons - we'll always confirm the adjustment with you before doing the work.
Do you require a contract?
No long-term contract is required. Recurring plans can be paused, adjusted, or cancelled anytime with 48 hours' notice.
What if I need to reschedule or cancel?
Just give us at least 48 hours' notice and we'll rebook you at no charge. Cancellations inside that window may include a small fee to cover the reserved time.
What's Included
What's included in a standard clean?
Every visit covers kitchens, bathrooms, living areas, and bedrooms - dusting, vacuuming, mopping, and surface sanitizing throughout. We follow a consistent checklist so nothing gets missed.
Do you bring your own supplies?
Yes. We bring everything - EPA Safer Choice certified, non-toxic products and professional-grade equipment. If you prefer a specific product for a certain surface, we're happy to use it.
Can I request specific tasks or areas of focus?
Absolutely. Let us know ahead of time - inside the oven, baseboards, a nursery that needs extra care - and we'll build it into your visit.
Do you offer deep cleaning or move-in/move-out service?
Yes. Alongside our standard and recurring cleans, we offer a top-to-bottom deep clean and a dedicated move-in/move-out service for a spotless handoff.
Trust & Safety
Are your cleaners background-checked?
Yes. Every cleaner passes a full background check before joining a home rotation, and you're matched with one dedicated cleaner rather than a rotating crew.
Are you insured?
Yes, Cedar & Sage is fully licensed and insured. You're covered in the rare event that anything is damaged during a visit.
What products do you use?
We use EPA Safer Choice certified, non-toxic products across every home - gentle on kids, pets, and surfaces, without compromising on results.
What if I'm not satisfied with a cleaning?
We stand behind our work. If anything falls short, let us know within 24 hours and we'll return to correct it - at no additional cost.
Still have questions?
Our team is happy to help with anything not covered above. Call, email, or send us a message and we'll get back to you within one business day.